Welcome to Emonique («Company», «we», «us», or «our»). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (the «Site») and use our services.
By accessing our Site and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please discontinue use of our services immediately.
1. Information We Collect
We collect the following categories of personal data, depending on your interactions with our Site and services.
1.1. Information You Provide Directly
- For Customers: Name, email address, phone number, shipping/billing address, payment details.
- For Artists & Partners: Name, contact information, portfolio, tax identification number, payment details.
- For Subscribers & Inquiries: Name, email address, and any messages you send through contact forms.
1.2. Information We Collect Automatically
When you visit our Site, we may collect:
- Device and Log Data: IP address, browser type, pages visited, and access times.
- Cookies & Tracking Technologies: Session cookies, analytics tools.
1.3. Information from Third Parties
We may receive information from payment providers or social media platforms if you interact with our ads or accounts.
2. How We Use Your Information
We use your personal data for the following purposes:
- To process transactions: Including payments, orders, and shipping.
- To provide customer support: Handling inquiries, complaints, or disputes.
- To improve our website and services: Conducting analytics and tracking performance.
- To comply with legal obligations: Tax reporting, fraud prevention, and regulatory compliance.
- For marketing & communications (with consent): Sending newsletters, promotions, and event updates.
3. Legal Basis for Processing (GDPR Compliance)
For users in the European Economic Area (EEA), United Kingdom, and Switzerland, we process personal data based on:
- Contractual necessity: To fulfill transactions or provide services.
- Legal obligations: Compliance with tax laws, anti-fraud measures.
- Legitimate interests: Website analytics, customer service improvements.
- Consent: For marketing communications (you can withdraw consent anytime).
4. Data Sharing & Third-Party Disclosures
We do not sell your personal data. However, we may share your data with:
- Service providers: Payment processors, shipping carriers, cloud storage services.
- Legal authorities: When required by law or in response to valid legal requests.
- Business transfers: If Emonique is acquired, merged, or undergoes a business restructuring.
5. Data Retention & Security
We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy.
- Customer and order data: Retained for up to 5 years for tax and legal compliance.
- Marketing data: Retained until you unsubscribe.
- Security: We use SSL encryption, secure payment gateways, and restricted data access to protect your information.
6. Your Rights (GDPR & CCPA Compliance)
6.1. Your Rights under GDPR (EU/UK Residents)
You have the right to:
- Access your personal data.
- Correct inaccurate or incomplete data.
- Request deletion («right to be forgotten»).
- Object to certain data processing activities.
- Withdraw consent for marketing at any time.
- Request data portability to another service provider.
To exercise your rights, email us at privacy@emonique.com.
6.2. Your Rights under CCPA (California Residents)
- Request disclosure of collected personal data.
- Opt-out of data sharing for advertising purposes.
- Request deletion of your personal data.
To exercise your CCPA rights, submit a request via privacy@emonique.com.
7. Cookies & Tracking Technologies
We use cookies for:
- Essential website functionality (session cookies).
- Analytics and performance tracking.
- Personalized advertising.
You can manage cookie settings via your browser.
8. International Data Transfers
As we operate globally, your personal data may be processed outside your home country, including in the United States, South Korea, and the EU. We ensure adequate safeguards, such as:
- Standard Contractual Clauses (SCCs) for EU users.
- Privacy Shield alternatives where applicable.
9. Children’s Privacy
Our services are not intended for children under 16. For California residents, our services are not intended for children under 13. We do not knowingly collect data from minors.
10. Changes to this Privacy Policy
We may update this Privacy Policy periodically. The latest version will always be posted on our Site with the «Last Updated» date. If we make significant changes, we will notify users via email or a prominent website notice.
11. Contact Us
If you have questions about this Privacy Policy, contact us at:
- Email: contact@emonique.com